FAQs

Where do you ship?

We currently offer shipping services exclusively within Israel And All Over The World.

 

Do you provide international delivery?

Yes

 

How long does it typically take for your products to be dispatched?

Usually within 48 hours of processing your order.

 

How long does it typically take for my purchase to arrive once it’s dispatched?

 Domestic Shipping (ISRAEL) 3-14 business days.

International Shipping:  7 - 14 Business Days

 

How much does the delivery cost?

Orders for free delivery when you spend more than $74*. For order prices below $74* we charge $7.9

  

Are your items kept in stock?

Yes, all items listed in our store are readily available in our inventory, ensuring swift delivery.

 

Is an account required to make purchases on your website?

No account creation is necessary; you can conveniently checkout as a guest.

 

Is it secure to provide my payment information on your website?

Rest assured, our website employs top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.

 

Encountering issues with placing an order?

If you need help, please feel free to contact our customer support team on +972-58-4009009 or info@grand-chef.com

 

Are my personal details safeguarded on your website?

Absolutely, we prioritize the protection of your personal information and uphold strict privacy standards.

 

Can I exchange or return an item?

We do accept exchanges and they follow the same conditions as returns:

  • The item must have been sold on our online store.
  • The item shouldn’t have been used in any way.
  • The item should be in its original packaging with all the tags etc.
  • The return or exchange request is made within 30 days of delivery.

To request an exchange, please submit your request via the “Contact Us” form. A member of our support staff shall respond as soon as possible.