Shipping policy
THIS SHIPPING POLICY IS FOR ISRAEL AND ALL OVER THE WORLD.
Welcome to our online store! Here at GRAND CHEF, we're committed to providing you with a seamless shopping experience, which includes clear and transparent shipping policies. Please take a moment to review our shipping guidelines .
Upon placing an order, you will receive updates on its status and shipping details, along with the tracking number (via email) once the order has been dispatched.
Processing and Shipping time:
Domestic Shipping (ISRAEL):
- Order Cut Off Time: 2 Pm (GMT+02:00) Israel Standard Time (Jerusalem)
- Handling Time: 1 -2 business Days (Mon - Fri)
- Shipping Time: 3- 5 Business Days (Mon - Fri)
International Shipping:
- Order Cut Off Time: 2 Pm (GMT-08:00) Pacific Standard Time (Los Angeles)
- Handling Time: 1 -2 business Days (Mon - Fri)
- Shipping Time: 7 - 15 Business Days (Mon - Fri)
Delivery Costs:
Orders for free delivery when you spend more than $74*. For order prices below $74* we charge $7.9
Our Carriers
We use GCexpress (GCX), DHL, USPS and UPS for deliveries.
Order Tracking:
Once your order has been dispatched, we'll send you an email containing a tracking number and a link to the courier’s website. If you don't receive this email, please don't hesitate to reach out to our customer service team. You can also track your order by calling our order helpline at +972-58-4009009 or by emailing us at info@grand-chef.com
Failed Delivery:
If delivery fails due to reasons attributable to the customer (such as providing an incorrect shipping address or being unavailable to receive the package), or if the customer declines to accept the delivery, the package will be returned to the sender (GRAND CHEF) at the customer’s expense. This expense includes any shipping costs incurred, which will be deducted from the total order amount to be refunded.
Change of Delivery Address:
Once your order is in transit, we're unable to change the delivery address. If you need to modify the delivery location, please contact us within one day of placing your order at info@grand-chef.com or call us at +972-58-4009009.
Upon receipt of Your Order:
Please carefully inspect the package and its contents upon receipt to ensure they are intact and complete before signing for delivery. If you discover any damage or discrepancies, please refuse delivery of the goods or sign for them as "Damaged," then contact us immediately.
Cancellation of Order:
We regret to hear that you wish to cancel your order! If your order hasn't shipped yet, we'll provide you with a full refund upon cancellation.
If your order has already been shipped, you'll need to request a refund once you receive the order. Please refer to our Return and Refund policy for more information.
Gift Wrapping:
Unfortunately, we do not currently offer gift-wrapping services.
Bank Holidays:
Please note that we do not deliver on Bank Holidays. Your parcel will be delivered on the next working day.
Sales Tax
grand-chef.com does not charge you any additional taxes.
Any customs or import duties charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country - we'd recommend that you contact your local customs office for further information. We cannot refund purchases due to import/customs charges.
Delivery Time Exceeded:
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
For Further Inquiries:
If you have any additional questions, please don't hesitate to contact our customer service team at info@grand-chef.com
Address:
GRAND CHEF
FIT STEP PRO SPORT LTD.
Freiman 20 St., Rishon Lezion 7535825, Israel
Phone: +972-58-4009009
Email: info@grand-chef.com
For Any Questions, You Can Easily Contact Us.
Support: Monday - Friday: 9:00 AM - 5:00 PM (GMT)
Sat - Closed
Sun - Closed